Return & Refund Policy

This Return & Refund Policy forms a binding part of our Terms and Conditions.

  1. Distinction: Standard Products VS CustomMade Products
  • Standard readystock swords: May be eligible for return under conditions below.
  • Customconfigured katana, customengraved items: Madetoorder per customer selections. Custom goods are NOT returnable and NOT refundable, ONLY except for verifiable manufacturing defects.
  1. Return Eligibility For noncustom standard stock items: You must notify us by email within 7 calendar days after physical receipt of goods. Return conditions:
  • Product must be unused, unmodified, original factory finish intact, all original accessories, foam and retail packaging complete, no scratches, cuts or userinflicted damage.
  • Buyer is responsible for all returnshipping cost. Return shipment must be tracked via traceable courier from buyer’s country back to our designated China return address.
  • We do NOT accept direct returns to local UPS / DHL retail points in destination countries.
  1. Manufacturing Defect Claim If you receive goods with factorycaused manufacturing defect: You are required to submit clear photos and short video evidence within 7 days of receipt. After our technical team verifies genuine production defect, we offer three options: repair, replacement unit, or partial monetary refund. Return freight for defective items caused by our factory fault will be covered by us.
  2. Situations where refunds / returns are NOT available
  3. Customengraved or custombuilt swords without confirmed manufacturing defect;
  4. Goods showing scratch, dent, blade wear, modification, misuse damage after customer receipt;
  5. Parcels seized, confiscated or destroyed by destination customs authority;
  6. Buyer changes mind after ordering (“changeofheart” cancellation for custom items);
  7. Delays in customs clearance or logistics transit.
  8. Refund Processing After we receive and inspect returned goods, approved refunds will be processed within 10 business days to your original payment channel. Bank processing delays are outside our control.